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refund_policy
Refund policy

Definitions

In this refund policy, the following definitions are used:

GoRoadtripping Limited, or us

GoRoadtripping Limited, a company incorporated in England and Wales with registered number 09245003 whose registered office is at 154C QUEENSTOWN ROAD, LONDON, SW8 3QE

User or you

Any third party that accesses the Website and is not either (i) employed by GoRoadtripping Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to GoRoadtripping Limited and accessing the Website in connection with the provision of such services

Website

the website that you are currently using, www.goroadtripping.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions

Scope of this refund policy

This refund policy applies only to the actions of GoRoadtripping Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

The refund policy

A User can request a refund, for any booked trip, of GoRoadtripping Limited, at any time.  Such requests must be made in writing, using the email address help@goroadtripping.co.uk.  The User must include details of the trip to allow GoRoadtripping Limited to trace the particular booking for which a refund is sought; including the booking reference number, the date the trip was booked, and the customer’s name.
 

Accommodation/transport/leisure services purchased for a particular timeframe are excluded from the Consumer Contracts Regulations 2013, as are package holidays (those that have been prearranged for an inclusive price and include at least two of the following: transport, accommodation, excursions or car hire).  Therefore there is no obligation on GoRoadtripping Limited to offer refunds.

Nevertheless, GoRoadtripping Limited will process each refund request on a reasonable endeavours basis.  This should be taken to mean that:

  • The refund request will be reviewed and acted upon in a reasonable timescale, likely within 5 working days from the receipt of the request
  • Where no costs will be incurred by GoRoadtripping for cancelling the roadtrip, the User will receive a refund
  • Where costs are incurred by GoRoadtripping for cancelling the roadtrip, the User will not receive a refund
  • In cases where some costs are incurred by GoRoadtripping, but elements of a trip can be cancelled without charge, the User will receive a partial refund

In all cases, a reasonable administration cost may be charged to the User by GoRoadtripping Limited for processing the refund request.